Refund policy

We want every customer to feel confident that their products are new and unused. For hygiene and safety reasons, most nail, lash, beauty, and personal-care products—including gels, polishes, adhesives, scissors, clippers, and nippers—are final sale. These items cannot be returned or exchanged for a change of mind or color preference.

Damaged, defective, incorrect, or missing items

Please report delivery damage, missing items, or order errors within 48 hours of receiving your order. For these issues or other suspected product defects, email novewholesale@gmail.com with your order details and photos or video where possible.

Contact us before returning anything. Return shipping is your responsibility unless we arrange otherwise. If we confirm that an item is defective, damaged, or was supplied incorrectly, we will cover the return shipping by providing a prepaid label, arranging shipping, or reimbursing the shipping cost. If the issue is clear from the information provided, we can arrange this before the item is returned.

If something is missing from your order, please contact us so we can check and correct it.