Shipping

Nove Wholesale ships professional nail and esthetics supplies from Saskatoon, Saskatchewan, Canada. Available services, rates and delivery estimates depend on the products in your order and your complete delivery address. You will see the options available for your order before you pay.

Shipping within Canada

Shipping credits

Canadian orders receive the following credit toward shipping:

  • $200.00–$299.99 CAD: $20.00 CAD shipping credit
  • $300.00–$399.99 CAD: $30.00 CAD shipping credit
  • $400.00–$499.99 CAD: $40.00 CAD shipping credit
  • $500.00 CAD or more: $50.00 CAD shipping credit

The qualifying merchandise subtotal is calculated after discounts or coupon codes and before taxes. For many standard-size and standard-weight orders, the shipping credit will cover most or all of the shipping cost. If a shipping charge remains after the credit is applied, it will be shown at checkout.

Orders using free or discounted shipping within Canada are normally sent by Canada Post Expedited Parcel. This service includes tracking and $100 of insurance. Please contact us before placing your order if you would like to purchase additional insurance. Other available shipping services are shown at checkout.

Shipping to the United States

Select United States (USD $) from the country selector to view U.S. prices and complete checkout in U.S. dollars. Eligible U.S. orders ship from Canada using the Canada Post services available for the products, weight and destination in your order.

U.S. shipping at a glance

  • All customs duties, brokerage and taxes are shown and disclosed before you pay and are guaranteed for that order.
  • Eligible light- and standard-weight U.S. orders with a merchandise subtotal of $200.00 USD or more qualify for free shipping.
  • Heavy, oversized or liquid-heavy orders may be excluded from free shipping, require a separately quoted shipping charge or be unavailable for U.S. shipment.
  • Available Canada Post services, prices and delivery estimates are shown at checkout for the exact cart and delivery address.
  • Product, carrier and destination restrictions apply. Puerto Rico is not currently supported by automated checkout.

For complete information about duties, brokerage, taxes, free shipping, weight limits and supported destinations, review our dedicated U.S. Duties & Taxes page.

Processing times

Orders ship Monday to Friday, excluding holidays. Orders placed and paid in full after 1:00 p.m. Saskatchewan time will begin processing on the next business day.

We normally ship orders in the order they are received within 24 hours. Processing may take longer during major sales or unusually busy periods. You will receive tracking information when your order ships.

Tracking, insurance and missing packages

Once a package has been accepted by the carrier, the tracking record is the most current delivery information available to both you and Nove Wholesale. Carrier delays, loss and theft after delivery are outside our direct control.

If tracking shows that your package was delivered but you cannot locate it, please contact us. We can help submit a claim to the carrier on your behalf, but carrier claim approval is not guaranteed. Nove Wholesale is not responsible for packages that the carrier confirms as delivered or for losses the carrier does not approve through its claims process.

Incorrect or damaged items

If Nove Wholesale made an error with your order, or an item arrived damaged or defective, email us within 48 hours of delivery. Include your order details and clear photos or video showing the problem.

Please do not return an item until we have reviewed the issue and provided instructions. Return shipping is the buyer's responsibility unless Nove Wholesale provides different instructions in writing. If a return is required, the item must be received by Nove Wholesale within 14 days of your first contact. A refund will be processed only after the returned item has been received and verified as damaged or defective.

Incorrect addresses and returned packages

Please check your delivery address carefully before submitting your order. If a package is returned because the address or other delivery information was incorrect, the original shipping charges will not be refunded. The buyer is responsible for both the carrier's return charge and the cost of shipping the order again.

Cancelling an order after shipment

If you cancel an order after it has shipped, a refund cannot be processed until the items have been returned to Nove Wholesale. The buyer is responsible for all shipping costs associated with the return.

For regular product returns, please review our Store Policy.

Contact us

Email is our preferred contact method because it gives both parties a written record of the request. Please include a clear explanation and any relevant photos or videos. We will respond as soon as possible.

novewholesale@gmail.com